1. Introduction to Responsible Gambling
At Batongame, we are committed to providing a safe and enjoyable betting experience for our users in Bangladesh. Responsible gambling is at the core of our values, ensuring that betting remains a form of entertainment and does not negatively impact our users’ lives. This page outlines our approach to responsible gambling, the tools we offer to help you stay in control, and the resources available if you need support.
2. Understanding Problem Gambling
Problem gambling can occur when betting stops being a fun activity and starts causing harm. Here are some signs that may indicate a gambling problem:
- Spending more time or money on betting than you can afford.
- Feeling stressed, anxious, or guilty about your betting habits.
- Borrowing money or selling items to fund your bets.
- Neglecting responsibilities, relationships, or hobbies due to betting.
- Chasing losses by placing more bets to recover money. Batongame encourages users in Bangladesh to be aware of these signs and take action if they notice any concerning behavior.
3. Tools for Responsible Gambling
We provide several tools to help users in Bangladesh maintain control over their betting activities on Batongame:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account. Once set, these limits cannot be increased immediately to prevent impulsive decisions.
- Time-Outs: Take a short break from betting by activating a time-out period (e.g., 24 hours, 1 week). During this time, you will not be able to place bets or deposit funds.
- Self-Exclusion: For a more extended break, you can opt for self-exclusion, which suspends your account for a specified period (e.g., 1 month, 6 months, or permanently). To activate this, contact our support team at [email protected].
- Betting History: Access your full betting and transaction history to monitor your activity and spending.
- Reality Check Notifications: Receive periodic reminders about the time spent on the platform to help you stay mindful of your betting habits.
4. Tips for Responsible Gambling
To ensure betting remains a safe and enjoyable activity, Batongame recommends the following tips for users in Bangladesh:
- Set a budget before you start betting and stick to it, regardless of wins or losses.
- Treat betting as entertainment, not a source of income.
- Avoid betting when you are stressed, upset, or under the influence of alcohol.
- Take regular breaks to prevent excessive gambling sessions.
- Never chase losses by increasing your bets to recover money.
- Be mindful of the time you spend betting and ensure it does not interfere with your daily responsibilities.
5. Support and Resources
If you feel that betting is becoming a problem, Batongame is here to help. We encourage users in Bangladesh to seek support if needed:
- Contact Our Support Team: Reach out to us at [email protected] for assistance with setting limits, self-exclusion, or any concerns about your betting habits. All requests are handled confidentially.
- External Support Organizations:
- Gambling Therapy: A global service offering free advice and support for problem gambling (www.gamblingtherapy.org).
- BeGambleAware: Provides resources and helplines for those struggling with gambling issues (www.begambleaware.org).
- Local Support in Bangladesh: Contact local mental health services or community organizations for additional support. We encourage users to speak to friends or family if they feel overwhelmed and to seek professional help if necessary.
6. Protecting Minors
Batongame strictly prohibits individuals under 18 years of age from using our platform in Bangladesh. We implement the following measures to ensure compliance:
- Age verification during registration, requiring users to provide valid identification documents.
- Recommendations for parents: Use parental control software to block access to gambling sites, keep login credentials secure, and educate children about the risks of gambling. If you suspect a minor is using an account, please contact us immediately at [email protected], and we will take appropriate action to suspend the account.
7. Contact Information
For any questions about responsible gambling or to request assistance, please contact our team at [email protected]. We are here to support you in maintaining a safe betting experience.
8. Updates to This Policy
This Responsible Gambling policy is effective as of May 28, 2025. Batongame reserves the right to update this policy as needed, with changes published on this page. Users in Bangladesh will be notified of significant updates via email or site notifications. We recommend checking this page regularly to stay informed.
